Frequently Asked Questions
Frequently Asked Questions
Yes, our vehicles are equipped with chargers compatible with most modern smartphones, including iPhones and Android devices. Just ask your chauffeur if you need assistance.
There is no additional charges if your flight is delayed this is why we ask for flight number while taking airport pick up booking so we can regularly check arrivals times before we send driver to airport to avoid any waiting times.
You will receive a text message with all the driver and vehicle details and your driver will be waiting for you by Information desk at arrivals lounge, unless otherwise instructed.
Our prices are fixed, so what we quote is exactly what you pay. We include 1 hour of free waiting time from the actual plane landing time. Any waiting time beyond 1 hour will be chargeable as per our terms and conditions.
Our prices are per car, and are sole use vehicles. Please always give as much information as possible for number of passenger travelling and amount of language to avoid any disappointment.
We advise you book at least 24 hours in advance. For immediate bookings you can call on 020 8577 4007 to check availability.
Yes, we offer a 24 hour service, so please free to call anytime to book a vehicle or transfer (Subject to Vehicle available)
We can provide this if requested at the time of booking.
We require a 2 hour notice of cancellation of booking and to receive a full refund, but for all airports, stations pickup 24 hours’ notice is required.
Vehicle FAQ'S
Yes, our vehicles are equipped with chargers compatible with most modern smartphones, including iPhones and Android devices. Just ask your chauffeur if you need assistance.
Absolutely. Complimentary bottled water is provided in every vehicle for your comfort.
We take pride in maintaining a modern and stylish fleet. Most of our vehicles are under three years old and kept in pristine condition.
Yes, all our cars are strictly non-smoking. However, chauffeurs are happy to stop for short breaks if required.
We kindly ask passengers not to eat in the vehicle to maintain cleanliness. Still, complimentary bottled water is always available.
Most of our cars are black or silver, but if you prefer a particular colour, please let us know in advance and we’ll do our best to accommodate your request.
All our vehicles have premium audio systems, and some offer WiFi or DVD options. Please mention your preference when booking.
The Mercedes-Benz S-Class or BMW 7-Series typically hold two large suitcases and two carry-ons. The Mercedes V-Class can fit up to seven large suitcases and several smaller bags.
Pricing & Tariff FAQ'S
Every vehicle is thoroughly cleaned and valeted before each journey to ensure a spotless experience.
Safety is our highest priority. Our fleet undergoes regular servicing, six-monthly MOTs, and daily chauffeur checks on oil, coolant, and tyre pressure.
Yes, umbrellas are always available for your convenience.
No, there are no additional charges for entering the London Congestion Charge Zone — all our vehicles are fully licensed and registered.
Yes, we offer competitive rates for frequent travellers and business clients. Please contact our team to discuss your requirements.
An additional fee applies only on Christmas Day and New Year’s Day. Regular rates apply on all other days.
Yes, all prices include VAT. There are no hidden fees.
Airport FAQ'S
Your chauffeur will meet you inside the arrivals hall, holding a name board. You’ll also receive an SMS once your flight lands with your chauffeur’s contact details.
Yes. We track all incoming flights to ensure your chauffeur arrives early or on time.
You will receive a text message with all the driver and vehicle details and your driver will be waiting for you by Information desk at arrivals lounge, unless otherwise instructed.
Our prices are fixed, so what we quote is exactly what you pay. We include 1 hour of free waiting time from the actual plane landing time. Any waiting time beyond 1 hour will be chargeable as per our terms and conditions.
Simply let us know by phone or email, and we’ll update your booking immediately.
Parking and toll charges are billed separately at cost, and we always aim to keep them minimal.
We recommend arriving 2–3 hours before international flights and at least 1 hour before domestic departures. Check with your airline for confirmation.
We monitor all flights in real-time. Your chauffeur will adjust arrival accordingly, and complimentary waiting time is provided. Extended delays may incur standard hourly waiting charges (calculated in 15-minute increments).
